I just read a very hilarious letter from reader in Kompas (27/10). First time I read it, I laughed out loud. It’s a complaint to the service in Wendy’s. This is the story.
A woman and her friend went to Wendy’s with five children. She wrote that she ordered five fried chickens with rice as well as broccoli and cheese (Hey, what was that? I though it’s just the sauce? Shouldn’t it be baked potato with broccoli and cheese??) She was shocked knowing that Wendy’s gave her no spoon.
She then complained to the front liner, asking for five spoons. Of course the front liner refused to give her those spoons. “We only gave spoon to those ordered soup, ma’am! Chicken and rice should be eaten by hand here!” (Sure, who ever heard of someone eating fried chicken and rice with spoon in the fast food restaurant?”
This lady insisted be given spoons. She even insisted that she will buy those spoons. But the front liner said that the spoons were not for sale. This (stupid) lady who wrote a letter grew furious. She still wanted spoons, because she didn’t want the children to eat by their hands. This was her complaint.
Ouch, let’s see here. WHO’S STUPID? And every customer in Indonesia wanted to be treated special; even it contradicts the common sense??? Does this lady even realize the common sense and how to eat in a fast food restaurant? If she wanted to eat with spoon, why go to fast-food restaurant? Shouldn’t she go to the regular restaurant? And she even wrote the complaint in a nationwide newspaper?? Wouldn’t it humiliate herself even worse?
D’oh! Indonesia, oh Indonesia…………….
3 comments:
I think I should comment on this coz it's actually my 'field'. Hehehe. I don't know what Wendy's policy is related to the spoon, but I personally think it's so cheap of them not to give such a simple, cheap thing like spoon for customers' satisfaction, because it's not like EVERY customer would ask for that. When you work in hospitality industry, there are so many weird requests and if it's only things like that the company should be flexible. What I don't like from Indonesian customers are that don't know how to respect the company's policy and blame the person instead, OR treating the server like a slave. Oh, and getting angry over a completely normal things. I should write the full-length comment on my own blog, I think. Hehe. But to give you a view of the stupidest and the most humiliating customer complain I've ever faced so far (and even people who have worked so much longer in this industry agree to be the stupidest thing they've ever seen), here's the story. You might've read it before... heh, but I haven't heard what you think about it. Haha. http://bluujicho.blog.friendster.com/2008/01/i-can-forgive-but-i-will-not-forget/
i do agree with the comment above..
mosok yo mung sendok wae ra gelem ngasih to, dha??
bukannya apa2,, common thingy bukan berarti gk boleh dilakukan sama skali to?? ;p
Hmm, cuma aneh gitu lo, Mi. Masa urusan kaya gitu aja sampe masuk ke koran nasional... Udah gitu, mpe sekarang ga ada tanggapan apapun dari Wendy's... Hehehe!
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